Terms and Conditions

Colours

• Colours shown are approximate and may vary due to screen calibration.
• For specific colour requirements, contact us to confirm your selection before ordering.
• Custom products cannot be returned due to incorrect colour selection, as they are made to your specifications.

Made-to-Measure Products

• Allow 4-6 weeks for jackets, HRCAV vests, and custom shirts.
• Orders are reviewed based on provided measurements, and we may contact you for clarification.
• As each item is custom-made, we do not accept returns or exchanges.

Returns & Exchanges

• We offer exchanges or store credit for incorrect purchases. 
• The enclosed returns form must be completed and returned with item/s
• Returned items must be unused, in original condition, and received within 14 days of purchase. 
• All postage costs are the purchaser’s responsibility.
• Sale items and custom orders are non-returnable and non-exchangeable.

Postage & Delivery

• Orders are shipped via Australia Post with tracking numbers. In-stock items ship within 1-2 business days.
• If express delivery is required please select this on checkout. 
• For international shipping, contact us for details.
• LP Designs is not liable for lost or damaged parcels. Insurance covers up to $100; contact us for additional coverage.
• Delivery timelines cannot be guaranteed after dispatch. Lost parcel enquiries must be directed to Australia Post.

Warranty

• All items are quality checked before shipping.
• If an item arrives damaged, contact us within 7 days to resolve the issue.

Gift Vouchers

• Gift vouchers cannot be redeemed for cash and must be used by the expiry date.
• Vouchers are valid for 3 years from the purchase date.

Disclaimer
LP Designs accepts no liability for loss, damage, injury, or consequential loss caused by misuse or failure of any product.